Feature Requests

Is there anyway you could make the online bookings come through in the message center a bit more prominent? There have been instances where we'll miss it for longer than I'd like because it looks like just a text from a client has come through.

Using the app in the field should allow a text message to be sent without creating a client. This should have been there from the beginning.

Right now the call goes dead.

Add a custom whisper message to call flow so the rep knows whats coming eg. lead source / offer

While you can filter calls by tag in Workiz Phone and then download, it's tedious. We would like to be able to pull a report based on the data in Workiz phone. For instance, if we have a bunch of calls tagged Commercial, we could pull a report on those calls.

Please add a feature that alerts the team if a text message has gone unanswered for longer than an hour. Then, every fifteen minutes thereafter, the team is notified again. I want to cut down on things falling through the cracks and address folks' requests ASAP.

Workiz should not be passing our contact details to third-party lead-generation companies without our clear consent. We’re receiving repeated calls and texts from businesses we never agreed to hear from. While some of these companies may have found us online, several of them have explicitly told me that they “worked with other Workiz customers just like you” - This is extremely concerning from a privacy and trust standpoint. We need: - Clear disclosure of whether Workiz shares, sells, or passes along customer contact information. - An opt-out option for any data sharing with marketing or lead-generation vendors. - Protection from repeated outreach once we have asked to be removed. I am asking Workiz to formally respond to this concern and investigate how our data is being shared and to publicly clarify whether customer information is being provided to these companies, and how we can opt out.

Let us BLOCK or DELETE contacts! Some lead-generation vendors are texting me every day. I reply “STOP,” they confirm I’m unsubscribed, I archive the thread, and the next day the same number starts again. I keep sending STOP over and over, and they just continue. I even tried calling the number and, of course, I get a recording saying, “No one is available to take your call, goodbye,” so I can’t even reach a human to request removal from their call/text lists. (I’ve attached a screenshot of this behavior below.) We need clear, permanent controls, such as: A true block number feature for calls and texts, preventing any future contact from that number. The ability to permanently delete or mute specific conversations so they never reappear when they message again. Enforcement of “STOP” replies so that once we opt out, Workiz will not allow further texts from that sender to our line. This is wasting time, cluttering inboxes, and forcing businesses to deal with spam we never agreed to receive.

Use a comma (,) in masking number extension instead of a hash/pound (#) Please use a comma (,) and the phone will dial the extension automatically instead of typing manually

Hello, im currently using workiz and im very happy with all the feature that are pressent, but i feel like we are missing a key/basic feature. Phone book.. i get alot of calls from supliers, ads managers and customers, and potential customers.. it would be very nice if i could also have way to store and save names of non client personal. can we add that feauture