Feature Requests

Ability to create multiple SMS numbers Choose which number a message is sent from When a customer texts a specific number, the message is automatically routed to an assigned person or team Each number has its own owner and workflow, similar to call flows Use case: We work with many property management companies and need dedicated SMS numbers per group, with messages routed to the correct coordinator automatically. This would reduce confusion, improve response time, and make SMS as scalable and organized as call flows.

We would love to add notes to the calls that populate in the phone log.

The paid phone service has HORRIBLE reception and a delay Please fix this Also, pleas allow hold music if choosing to transfer directly to a real number

A quick button to block incoming calls numbers right in the call logs section instead of going each time to a dedicated page. Using workiz phone and haven’t 10 different numbers from different websites, bring a lot of spam calls (20-30 a day) It takes a valuable time and we should be able to block them easily on the call log

will be nice to add feature to block an unwanted calls (marketing, robocalls) with one click from the calls dashboard rather to copy the number and added to the block numbers list. also, block numbers from incoming text messages.

Would it be possible to add a button under quick actions that allows us to block a number? See screenshot.

PLEASE ADD AN AUTOMATION FEATURE. A TECHNITIAN OR OTHER EMPLOYE SHOULD BE WARNED WHEN THE PHONE CALL THEY ARE RECEIVING HAS BEEN FORWARDED TO THEM. IT COULD BE A TAG OR A WISPER OR ANYTHING ELSE THAT WOULD WARN THEM. JUST TO MAKE SURE ITS IMPORTANT FOR THEM NOT TO MISS THAT PHONE CALL OR ATLEAST FOR THEM TO KNOW THAT THEY HAVE TO GET BACK TO THAT CLIENT.

The ability to filter text messages that we have not been responded to (the last message was an incoming message from client and no outgoing message from us was sent yet). This way no clients are missed and left without a response from us. This should be for all messages whether they have been read or not. Sometimes a client's text message is read but not responded to and gets missed. We want to avoid that and believe it's a valuable feature for all Workiz users.

I have a few phone numbers, but can't choose from which I want to send a text and I don't see from which number I received a text. Fix it please!

Hi. Good afternoon, could you guys create a way to send a text message to multiple subcontractors and/or customers at once. I think that would be a cool and convenient feature for us and many other companies out there using Workiz 😀