Feature Requests

Please add call history to the messages thread. Like open phone it would be really nice to be able to see if my team has made calls from that screen. Basically just copy open phones UI/UX

Workiz users are being charged for messages we didn’t send, didn’t approve, and can’t control. Voicemails auto-convert to texts and count against our usage. Payment notifications arrive as texts with no way to disable them. Long texts are split into multiple segments—each billed separately. Spam texts from random numbers flood our inboxes, and blocking them one-by-one doesn’t work. These issues aren’t just annoying they cost real money and create confusion for our teams and customers. We need: -Toggle switches for system-generated messages (voicemail-to-text, payment alerts, etc.) Message length visibility or auto-truncation to avoid multi-message charges Spam filtering tools or opt-in screening to reduce junk traffic If you're surprised by your message count or paying on-demand charges for texts you didn’t send, this affects you too. Help push for transparency, control, and fair billing by voting if you want Workiz to fix this.

We need automatically distribute calls randomly or in a round-robin fashion among users in a group. This is essential if you have average or big group of dispatchers. Please add this function!

Need to be able to save call transcripts so thier is no he said she said if customer is unhappy, It states this call may be recorded but we have no way to save the conversation

When a customer is in the call que, it should announce the current place in line they are every 30 seconds or so.

The calls that are currently waiting in the call que does not show on mobile. For this reason we cannot use the call que. Once it is fixed I would love to use the call que feature.

It would be SO helpful if the call flows considered employees' hours. For example, we operate 27/7 and have shifts for the dispatchers. It would be awesome if the call flow automatically forwarded to the next employee's shift instead of manually having to change the flow.

We can receive pics in our messages, but doesn't seem to be a way to download them from messaging when on a mobile app. Nor can we click on them and get an option to attach them to a job or estimate.

You can only mark messages as unread on desktop. Why not just add it to Mobile as well

It would be helpful to have an option to download the transcription of calls directly from the system. This feature would allow users to save, share, and store call transcriptions for record-keeping, training, or compliance purposes. Currently, users can view transcriptions in the platform, but there is no way to export them. Adding a download option (for example, in PDF or text format) would improve usability and efficiency.