Feature Requests

I currently have over 30 phone numbers in my CRM system, but only one number is used for messaging. I would like the ability to use different phone numbers for different clients when sending and receiving messages. Issue: When I receive an incoming message, the system does not show which of my numbers the client messaged. This makes it difficult to manage client communication effectively. Request: Please add a feature that allows me to see which specific number the client sent their message to. This will help ensure proper tracking, routing, and management of client communication across multiple phone numbers.

We need automatically distribute calls randomly or in a round-robin fashion among users in a group. This is essential if you have average or big group of dispatchers. Please add this function!!!

It would be really helpful to see all communication with a customer in one place. When someone calls or messages a customer, everyone needs to see the interaction with them. Currently, the call log shows calls only, and messages shows only texts and emails.

we would like to be able to have an actual desk phone in our office. one that is not only on a computer!

Sometimes our managers and business owner need to make private phone calls, as of now everyone can view and listen to any call made.

When texting in the mobile app, my iphone won't automatically capitalize new sentences. This makes us look unprofessional when team members who aren't as particular as I am write messages to customers. Would be nice if it automatically capitalized texts and have spelling check as well.

Where Jessica isn't able to assign a technician yet we have having the issue where she is saying that and appointment is on the schedule and we aren't able to get to the job to assign a technician quick enough, she should be telling customers that they need to be on the lookout for a text confirming the appointment after a technician has been assigned to that job, or something to that effect.

We have more than 10 people on dispatch in total, but they are not all working at the same time. However, I am not able to add more than 10 users to a call group (even if only 4-5 are actually active at any time). While I understand your provider Twilio has a 10-device limit for calls, I am looking to be able to add more users on the group, and it only routes to up to 10 ACTIVE users (as in users who are actually logged-in and taking calls), rather than just 10 users total, even though only 2 might actually be active/logged-in! Our call center is growing fast and we need this desperately and urgently!

All the client phone numbers listed should show up when they call not just the 1st number listed on the account