Feature Requests

I'd love if we had a way to send an sms text to a bulk list of clients for marketing. (upload a CSV file, send text with emojies)

After sending a text with emojis in it, they turn into question marks. Why is that? Often I need to copy and paste a message and resend it but it doesn't copy the emojis because they've all turned into questions marks. The formatting of the text also goes out the window. So copying and pasting a message just turns into a jumbled mess. Please fix this Workiz.

A huge issue is that when our techs answer their phones, the android phone stays on and their cheeks press buttons on the phone (mute clients, open other apps, hang up on clients) This is an ongoing issue that every person in my employ complains about. Please have the screen turn off when putting the phone to a face like eveyr other app does.

^^ for some reason this functionality isnt there. While at it, other mobile phone requests: Quick access to see your own phone number (lol it isnt visible anywhere except in texts, sorry just need this til the guys learn it!) One press auto-send text with booking link to the person we are on the phone with Ability to see unscheduled jobs and leads (can not see these from mobile)

Can you PLEASE add the availability to transfer calls using the Workiz app on a personal cell phone???

I happen to have many messages that I don’t need anymore. Would it be possible to implement a Deleting Feature to get rid of no longer needed messages. I’ve worked with several apps before that it included deleting messages.

Being able to TAG calls on the call log will be a great feature. for example: Spam call, Already existing customer, Lead/Job already created, Answered By... (for those of us who don't use the soft phone), Review call, Delete call, Admin etc...

We have 3 phone dispatchers and if a message gets opened by 1 and it needs to be addressed by someone else, we need the ability to mark the messages as UNREAD.

I recently ported my business number into workiz for the convenience We get spam text messages regularly and I need to be able to delete or archive a message to remove clutter from my inbox.

Please create the ability to "un-read" a text message after it has been clicked on and read. Sometimes an employee will click on a text message in Workiz that is not intended for them and once the message is read the possibility exists for the client to not get responded to and missed. If a text message can be "un-read" similar to how emails work, that can help ensure all texts are responded to and don't fall through the cracks and get missed. Thank you.