Feature Requests

We are experiencing issues identifying which number is messaging us in a conversation. In cases where there are two numbers (for example, a landlord and a tenant), it is unclear who is writing, which causes confusion and frustration. We also checked the conversation through the Workiz app but it is still not clear who is sending the messages.

Sometimes one person calling (husband, for example), but he is telling us that another person will be at home for the appointment (his wife). So I put husband’s number as a main number and as additional number I put his wife’s number. Our technician and dispatcher see a call button only for first number! They can’t see and call to the second number for this client. Also when a client call us using his second phone number, it doesn’t show his name in a calllog and messages. I think it can be also done this way. We can have an ability to add few clients for this job and address