Workiz Pay - Transaction Details
complete
Jenn Pendrak
We should be able to see basic transaction details, such as the last 4 digits of the credit card used. This is a feature of every other payment gateway I have ever used.
In order to research a payment issue, I now have to go through 2 levels of customer service to resolve it, which severely adds to the amount of time it takes me to respond to our customers.
Orit Tepper
complete
Orit Tepper
This information was added to the payment report in October.
Jenn Pendrak
Adding a comment to pull attention to this. This really shouldn't be a feature request, this should be treated as a bug and fixed immediately. It is a basic feature of every payment gateway I've ever used. Your front line customer service reps aren't able to access this information either and have to send it up the line. What should be a 30 second search, took me a day and a half of back and forth.