I’d love to see an update that lets us add two contacts under one customer profile — like a husband and wife, or a homeowner and tenant — and then:

✅ Toggle each contact on/off for notifications or scheduling

✅ Choose whether both receive text messages through automations (reminders, estimates, receipts, follow-ups, etc.)

🔧 Real-Life Scenarios:

Homeowners: Husband schedules service, but wife wants to receive appointment reminders too.

Property managers: Manager approves work, but tenant should get job updates and arrival texts.

Business clients: Office manager and facilities manager both need notifications but at different stages.

Elderly parents: Adult children coordinate repairs but want to keep parents updated.

✅ Pros:

Better communication with both decision-makers.

Reduces missed appointments or “I didn’t get the text” confusion.

Keeps the job history and notes under one clean profile.

Improves professionalism and transparency with households and property managers.

⚠️ Cons (and how Workiz could handle them):

Potential double-texting if both are toggled on — solved with a “send to both” option.

Need a clear visual toggle in the contact section to avoid confusion.

Could increase message volume — but worth it for fewer miscommunications.

This small improvement would be a huge win for field service pros who often work with multi-contact households or properties.