Video for text and email | Feature Requests

Video for text and email

under review

TJ Masonius

Need to receive video in the system. Many customers send videos so we can diagnose issues, but we currently need to do this outside Workiz, where there isn't a coordinated communication record in one system for that customer.

January 7, 2026

Matt

An integration with SendSpark would be great

Amy Terrones

Add the ability to attach videos to the jobs!! That is huge for us. Customers send us videos of their plumbing leaking and we can't save it in the job for reference.

gabriel nerys

For sure if all communication is in the app especially videos we can enforce only communicate with client via workiz no exceptions. Plus we the business owner will always have access to those files in the event of a he said she said situation. Text video into the app . Can be receiving from client and sending to client

Natalie Barazany

marked this post as

under review

Natalie Barazany

Merged in a post:

Email with Video. Not coming into the system. Needs to change

TJ Masonius

When we receive an sms with an attached video, we receive the text with an unsupported notice. BUT if someone sends you an email with an attached video, you never receive it. What happens when customers are sending you those emails with attached videos? They think you are ignoring them, yet you never received a notification.

January 14, 2026

Natalie Barazany

Merged in a post:

VIDEO RECORD FOR SMS AND CUSTOMER RECORD

Leudy Guerrero

January 14, 2026

Natalie Barazany

Hi TJ
What would be the ideal video size file that you would like us to support? Are these videos sent via email/SMS?
Can you share here a few files as examples?
thanks
Natalie

Dj Haer Jr

Natalie Barazany 100MB should cover most videos. Ik ours are between 20MB and 50MB depending on it. This is for a 2-4 minute video showing a job site