Scheduled txt message/email to client | Feature Requests

Scheduled txt message/email to client

planned

Tal Alon

Will be nice to add option to send text custom message or email to specific client by date / schedule. Can be integrated on job page.

Will help to follow up with customer in more personal way.

May 3, 2022

Seamus Stout

Quite a few months later on this just looking for some sort of update on the scheduling texts/emails?

Danny Zach

Merged in a post:

Ability to schedule text messages to send at a future date

Tony Fuentes

Sometimes I want to send a text but not until the following day and at a specific time. Would be great to have the option to schedule those messages to send at a later time like many messages apps do.

August 21, 2023

Michael

Was this ever implemented? I saw quick reply templates are there, just curious if Delayed messages is a thing and I missed it since I see it was planned since a year ago

Seamus Stout

Michael Curious about this as well

Jason Kiel

That's great news! Im very impressed with the workiz team development and responsiveness! Keep up the good work!

Nir Rizo

marked this post as

planned

George Loera

Nir Rizowhere are we at on this? It's been two years...

Brittney

Nir Rizo any updates on this?

Nir Rizo

Hi Tal Alon and Jason Kiel. I am glad to inform you that we have both delayed messages and quick reply templates scheduled for development in the near future.
Best,
Nir Rizo
Communication Product Manager

Francisca

Are you referring to text messages to clients or to the techs?

Jenn Pendrak

My dispatcher just requested this as well. When she's working before office hours, she would like to set messages to go out a little later in the day. We used to use ZipWhip and this was a feature she utilized frequently.

Nir Rizo

Thank you Tony Fuentes for your input. I will investigate the feature request and prioritize based on that research. 
Best, 
Nir Rizo, Lead Product Manager

Jason Kiel

Yes! And, selectable pre-written messages. On my phone I have several frequently sent messages saved, that I can select from. It's great for asking customers to leave reviews. I am sure once I upgrade to automations, I will reduce some of my need for this.

Tal Alon

Jason Kiel: I use notifications and job su-status sometimes for that. You can try it without the automation

Jason Kiel

Tal Alon: meh...I can see automations working for some of that... but there are some things I specifically dont eant automated or I need to slightly customize.

I am nit sure what you are talking about job su status tho. Could you explain that?

Tal Alon

Jason Kiel: I create a specific "sub-status" that will be called for example "leave review sms" then go to notification and create and choose "notify client" > "notify by sms" > tigger by status.
then when you change job status to "leave review sms" it will then submit that message to the client and after you can close the job by changing again the status to "done".
This is not part of the automation subscription its only using your text plan.

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