Adding item groups (packages) to Online Booking — along with the ability for customers to add additional services afterward — would transform the booking process from a long, confusing list of individual items into a clean, intuitive, industry-standard experience. Customers could choose a package in one click, see exactly what’s included, and then customize their booking with optional add-ons that aren’t part of the package. This mirrors how real service businesses price and sell their work, reduces booking friction, eliminates pricing confusion, and allows Workiz users to fully automate scheduling without manual intervention. This single feature would dramatically improve customer experience, increase booking conversions, and make Online Booking far more powerful for businesses that rely on package-based pricing.