We are new to workiz and I recently had my first customer attempt to make an ACH payment. They chose to manually enter their routing and account number and was told they would received 2 small deposits into their account to verify and then direction via email on how to complete the payment. She somehow made 3 attempts to pay and there was a freeze on the payment process because she did it 3 times. I was never notified and neither was the customer. I called yesterday and was told they voided all the ACH transactions and I could proceed with collecting a payment. Something needs to be improved I will not be using ACH until it does.