HOLD Que | Feature Requests

HOLD Que

under review

Dawn Lambert

Provide caller with their position in the hold queue (i.e. you are currently caller #3) and estimated wait time

April 13, 2022

Donald Fuller

ServiceM8 offers that with all of there plans

Nir Rizo

marked this post as

under review

Stephan Lambert

We were told the system was capable of this from when moving over. We field over 200 calls in 8 hours so customers call back and push any number to get a live person because they can’t tell they are moving forward in the que.