I want to be able to answer 2 calls same time. now its to long to do it.we need to press on few things to answer the second one. and when we answer the second one we hears the hold music from the first call.

its should be like in cellphone. just press hold and its transfer to the second call. without to hear the music from the first call

we lose customer like that if they call same time. and its not need to be like that.