CANNOT ROMOVE "GENIUS ANSWERING" FROM CALL FLOW | Feature Requests

CANNOT ROMOVE "GENIUS ANSWERING" FROM CALL FLOW

Luke

Why isn't there an option to delete "genius answering" from the call flow? What if I want to replace it with the "voicemail" option? What if I only want to "genius answering" to be active after hours?

September 18, 2025

Barak Avraham

Hey Luke !

You’ve got two ways to use Genius Answering in your call flows:

Turn on the ‘replace voicemail’ toggle in Genius Answering settings. That’s what you did, so it can’t be deleted since it sits before any voicemail.
Turn the toggle off and add Jessica manually anywhere in the flows, and remove her when needed.

That said, we still recommend keeping the toggle on for the best experience and results.