call tracking report upgrate
Vasilii Rytikov
Hello, I am having trouble with our call tracking report. It seems that the current report calculates statistics incorrectly because it simply sums up all incoming calls. However, this includes a large amount of spam calls, which we physically mark with a specific tag for each call, and repeat calls from existing customers who may call several times a day. As a result, the conversion rate and lead count are incorrect. Is there a way to exclude these tagged spam calls and repeat calls from existing customers from the call tracking report so that the data is more accurate?