Ability to create multiple SMS numbers
Choose which number a message is sent from
When a customer texts a specific number, the message is automatically routed to an assigned person or team
Each number has its own owner and workflow, similar to call flows
Use case:
We work with many property management companies and need dedicated SMS numbers per group, with messages routed to the correct coordinator automatically.
This would reduce confusion, improve response time, and make SMS as scalable and organized as call flows.