Bulk SMS text
in progress
idan kadosh
Merged in a post:
Text Message Blast Feature
Andre Marshall
- Direct & Immediate Communication
Text messages have a 98% open rate compared to email’s ~20–30%. A text blast ensures critical updates, promotions, and reminders reach customers instantly and are actually seen.
- Increased Customer Engagement
People respond to texts faster than emails or calls. A bulk SMS feature allows businesses to announce seasonal promotions, service discounts, reminders, or urgent updates (like same-day availability) in real time, driving faster responses and bookings.
- Revenue Growth Tool
Targeted message blasts can quickly fill the schedule during slow periods, promote upsells (like roller or spring upgrades), and create repeat business through maintenance reminders—turning idle time into revenue opportunities.
- Operational Efficiency
Instead of manually sending texts one by one, a mass message saves time and ensures consistent messaging. This improves workflow efficiency while reducing errors or missed outreach.
- Customer Retention & Loyalty
Regular, value-driven texts (VIP offers, safety tips, reminders) help build stronger relationships with past customers, keeping the business top of mind when they need service again.
- Competitive Edge
Most small service businesses still rely on calls or emails. Adding a text blast feature gives a modern, customer-preferred communication tool that sets the platform apart from competitors.
idan kadosh
Merged in a post:
Bulk messaging
Chris Marvelli
Allow bulk messaging to clients.
Philip Ferreira
I saw on another post that this was in progess - https://workiz.canny.io/feature-requests/p/bulk-sms-textprogress
Chris Marvelli
Bulk texting would be great!
Andre Marshall
This is amazing!! Thank you Idan!!
idan kadosh
marked this post as
in progress
idan kadosh
Merged in a post:
Bulk Text
Jonathan Bruce
We should have the option to send bulk texts to all our clients such as thank you's, happy holidays, discounts on referrals ect...
Chad Hoffner
Yes we currently use a 3rd party that we have to integrate our client database to and then use another form of response to those via GHL with a different phone number etc. allowing a texting drip campaign to selected customers for reminders and promotions would be great and much easier to track and communicate with. Huge thumbs up
Dj Haer Jr
Chad Hoffner Who do you use?
Chad Hoffner
Dj Haer Jr RP1 and Go High Level. They both allowed for drip text marketing with set templates and scheduled follow ups for no response. They are amazing for reactivating customers especially for tune up reminders etc no reason Workiz can’t do the same
Natalie Barazany
Merged in a post:
message
Marta Balatsko
have the ability to send the same text message with an offer for discounts to multiple clients at once
Mohamed
having the ability to manage email and sms campaigns especially since this info is already in workiz would be great.
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