Better call reporting: missed, answered, spam, etc. | Feature Requests

Better call reporting: missed, answered, spam, etc.

Amanda Mills

Need to have a way of exporting all call data from the call log including: call tags and calls answered or missed. Being able to isolate this data will help us make hiring decisions and understand bottlenecks within our CSR team.

April 30, 2026

Natalie Barazany

Hi Amanda Mills,
You are able yo export all data o csv file.
What kind of filters or manipulations would you like to perform to the data in order to get these type of decisions?

Amanda Mills

Natalie Barazany

call tags and whether the call was answered or missed, specifically. I have not had success exporting this data - if it is possible, could you assist?

Natalie Barazany

Amanda Mills Hi Amanda

I created a ticket to our support team and they will reach out to you soon.