Automatically distribute calls randomly | Feature Requests

Automatically distribute calls randomly

Tony

We need automatically distribute calls randomly or in a round-robin fashion among users in a group. This is essential if you have average or big group of dispatchers. Please add this function!

October 4, 2025

Bryce Skaggs

This is the most critical missing feature of the phone feature.  Along with auto-answer (so that a user cannot choose to not answer a call, for instance).  Options that would be good are: 
1) Round robin among specific users in a call flow (so that it will work through the order for even call distribution
2) Weighted round robin among specific users in a call flow (so that if Person A is available it will route to them first, then on to B and C and so on