Automatically distribute calls randomly | Feature Requests

Automatically distribute calls randomly

Tony

We need automatically distribute calls randomly or in a round-robin fashion among users in a group. This is essential if you have average or big group of dispatchers. Please add this function!!!

June 30, 2025

Diane Temmen

I would like to have the ability to set priorities. For instance, main receptionist gets priority one, our part-time receptionist gets priority two when marked available. Otherwise, Admin Asst would be priority two -- when part-time person is available, Admin Asst would be priority three.