The Problem: Currently, the booking system only displays slots as fixed timeframes (e.g., 8:00 AM - 9:00 AM), which sets the expectation that we will arrive to the job within that hour.
The Impact: Our company policy uses a 3-hour arrival window. If we set the system to 3-hour timeframes, it restricts our entire day to just 3 bookable slots, which artificially limits our capacity and hurts our scheduling.
Proposed Solution: Please add an option to select a single start time (e.g., 8:00 AM) accompanied by a customizable text note (e.g., "Please note: Your technician will arrive within a 3-hour window of this time"). This would allow us to maintain schedule density while setting accurate customer expectations.