When the Workiz AI sends an automated message in a conversation, the system automatically marks that message as "read." This creates confusion for users, as it becomes unclear which messages have actually been seen by a team member and which ones have only been sent by the AI.

Suggested Improvement:

Do not mark AI-generated messages as read by default

OR

Add an indicator or visual distinction for AI messages so users can clearly tell whether a human has read the message or not.