After Hours Virtual Assistant Configuration
David MacNeil
It would be great if we could configure the AI assistant to respond to callers differently when the phone rings after hours. Right now, if they call during our operating hours, the assistant will tell the caller that she is trying to transfer them to a member of a team. This is fine when we're open. But she is still telling callers that after hours when nobody is available to take a call. It should be as simple as -> if the client is calling after the set business hours in your account settings, the assistant should inform them that we are currently closed.