Workiz needs a better way to account for amounts on a bill that we know we will not recieve from a client. Currently the only options are to show it as paid, or to remove the amount or the line items for the amount within the record. So, the lost revenue is not visible any place, unless we track it outside of the CRM and have to have our accountant add it in manually within our book keeping software. This is difficult to ensure it gets recorded correctly.

Having a "payment" option, such as "Write Off" would allow us to better track un-realized income.